Question 1

How soon should I request a custom order?

Accepted Answer

I require at least a 2 weeks notice for all custom orders. I try to accommodate when I can, if you need an order within 7 days, we can discuss. A small fee of $25 will be required for rush orders.

Question 2

How does payment go after we discuss the quote and flavors?

Accepted Answer

Payments are required to confirm your order. Orders under $100 are required in FULL. 
Orders over $100 can be split 50% down deposit and the remainder is due BEFORE pickup. I can not bake without the dough (pun intended).

There is no refund policy after you’ve paid and booked your order. Payment also secures your pickup date.

All prices are subject to change. Prices are often directed by ingredient cost, labor and design details. Don’t worry though, your pricing won’t change once you’ve placed your order.

Question 3

I had to cancel/reschedule my event, how do I get a refund?

Accepted Answer

As usual, there is a 50% down deposit made for all orders that are over $75. By booking with us, you understand there is a risk of cancelling your order due to Covid or other reasonings and that we are not responsible for a refund. If your event has to be cancelled due to Covid, we can offer a 25% credit of the down deposit for the same order for a different date. The other 25% of the down deposit is unfortunately non-refundable.

Question 4

How do I store my cake once I pick it up?

Accepted Answer

Once you pickup your order, instructions for safe handling and care is provided. It’s CRUCIAL to follow these tips to ensure your baked goods remain safe and delicious. It is no longer in my control if damage is done.​

Question 5

Can I get gluten-free products?

Accepted Answer

Yes! We do offer some flavors in cookies, cakes & cupcakes to be gluten-free for you! We do always tell everyone though that our kitchen is not a nut free, egg free, dairy free or gluten free kitchen but I can make accommodations for orders. Just know that there is still a slight chance for cross contamination. ​

Question 6

Can I get a custom order during Holidays?

Accepted Answer

This will depend! For a majority of the holidays we do pre-orders and depending on how busy we are with pre-orders, we may or may not be able to do custom orders for you. 
​It never hurts to ask!

Question 7

I want a specific flavor for a custom order but not sure if you can make it. Can you?

Accepted Answer

We can definitely try! We love trying new things so definitely don't be afraid to ask!
​

Question 8

I need to change the date of my pick up, can I?

Accepted Answer

This will depend! If you're changing to a day that we have open availability, we can definitely change your pick up date! If it's a day we don't have availability, we can work with you to choose a different day.

Question 9

Do you deliver?

Accepted Answer

All orders are pick-up only. Delivery can be an option with an additional fee starting at $15. Pickup dates and times are discussed during the consultation.

All wedding orders come with an optional delivery and set-up fee. These prices vary depending on order size and location. There’s no need to stress on your special day, let me ensure the perfect set up for your sweet treats.

Question 10

What if I'm not sure of what design or flavors I want?

Accepted Answer

All order consultations are FREE. Not sure what design or flavors your looking for? No problem! Complete an order form and I will reach out within 24hrs to check-in and schedule a time to discuss every detail with you. Inspo pictures are ALWAYS welcome, Pinterest is the best for that.

Question 11

What is the Cottage Food Law?

Accepted Answer

The Cottage Food Law means that all Frontier Hippie goodies are made in a home kitchen, not required to have a food inspection by local or state health departments. Our kitchen is not nut free, egg free, dairy free or gluten free. I can make accommodations for orders but know there is still a slight chance for cross contamination.

Frequently asked questions